PATROLS Return & Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• Items must be returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Items such as innerwear, socks, and customized products are not eligible for return due to hygiene reasons.
• Returns due to size issues are accepted, but customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Refunds

Once we receive and inspect your return, we will process your refund:

• Refunds will be issued to the original payment method within 5-7 business days after approval.
• If the item is damaged, defective, or incorrect, we will provide a full refund, including shipping costs.
• If the return is due to a change of mind or size issue, only the product cost will be refunded (shipping charges are non-refundable).

3. Exchange Policy

• Exchanges are only available for size-related issues. If your size is unavailable, we will process a refund.
• To initiate an exchange, please contact our support team at [your email/contact] within 7 days of receiving the order.

4. Cancellation Policy

• Orders can be canceled within 24 hours of placing them. Once shipped, cancellations are not possible.
• If an order is canceled within the timeframe, a full refund will be issued.

5. How to Initiate a Return?

To initiate a return or refund request:

1. Contact us at [your email/contact] with your order number and reason for return.
2. Our team will guide you on the return process and provide a return address.
3. Pack the item securely and send it back using a trackable shipping service.
4. Once received, we will process your refund or exchange.

For any further assistance, feel free to reach out to our customer support team